Mental Health & Safety Policy

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SmartWave Consulting is committed to creating a safe, supportive and positive learning environment for both students and tutors. Our platform, services and community spaces are designed with child safety, emotional wellbeing and digital responsibility at the centre of everything we do.

This policy outlines how we protect the mental, emotional and physical wellbeing of every user.

We believe that every child deserves to learn in a space that is:

• Safe
• Respectful
• Inclusive
• Encouraging
• Mentally supportive

We also recognise that many of our tutors are university students who may face academic pressure, homesickness, stress or mental health challenges. Supporting them is equally important.

All SmartWave tutors who work with children must:

• Complete Enhanced DBS checks (for UK tutors)
• Complete safeguarding and child protection training
• Agree to our Code of Conduct for Tutors
• Follow UK child-safety standards at all times
• Maintain professional boundaries online and offline
• Report any safeguarding concerns immediately to SmartWave Admin

We protect students through:

• Safe, moderated communications
• No private messaging outside the platform
• No sharing personal contact details
• Age-appropriate behaviour expectations
• Parent/guardian access to bookings and communication logs
• Clear escalation steps in case of any concerns

Our student community is:

• Moderated
• Age-appropriate
• Positive and encouraging
• Designed to help reduce loneliness and anxiety
• A place to share achievements, study goals, and motivation

No bullying, harassment, inappropriate content or unsafe behaviour is tolerated.

Our Admin team monitors:

• Community posts
• Patterns of distress
• Sudden behavioural changes
• Inactivity or struggle signals

Parents are contacted if needed.

We recognise that tutors — especially university students , may face stress and workload pressure.

A safe space for tutors to:

• Connect socially
• Share teaching experiences
• Receive emotional support
• Discuss challenges without judgement
• Build friendships across universities

SmartWave uses a gentle AI tool to:

• Detect signs of burnout
• Identify stress patterns in communication
• Suggest rest, breaks or wellbeing activities
• Encourage seeking help early

AI does not diagnose or replace professional mental-health support.

It functions as a gentle early-warning system.

All users must follow:

• Respectful communication
• No harassment, bullying or discrimination
• No sharing inappropriate or harmful content
• No direct contact outside of SmartWave without parental permission
• Safe boundaries between tutors and students
• Immediate reporting of concerns

Failure to comply may result in account suspension or removal.

We encourage students, parents and tutors to report:

• Safety concerns
• Suspicious behaviour
• Emotional distress
• Boundary violations
• Any inappropriate content

Email: tutoring@smartwaveconsulting.co.uk

24/7 .

We treat all concerns seriously and confidentially.

SmartWave is committed to:

• Protecting children
• Supporting tutor wellbeing
• Creating safe communities
• Maintaining transparency
• Constant improvement
• Meeting UK safeguarding standards
• Complying with GDPR and PIPL data laws

Your safety and mental wellbeing always come first.